Age Verification 
Bullying in the Workplace - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Bullying and Harassment 
Budgets and Managing Money - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Anaphylaxis 
Conquering Your Fear of Speaking in Public - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Asperger Syndrome 
Care Certificate Standard 09: Mental Health Awareness 
Care Certificate Standard 09: Learning Disability Awareness 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
