Advanced Writing Skills - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Building an Online Business 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Awareness of Mental Health, Dementia & Learning Disability 
Project Management Fundamentals - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Onboarding – The Essential Rules for a Successful Onboarding Programme - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
