Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Basic Life Support 
Asperger Syndrome 
Basic Internet Marketing 
Blood Transfusion 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Awareness of Mental Health, Dementia & Learning Disability 
Business Writing That Works - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
