Understand Your Role 
Care Certificate Standard 02: Your Personal Development 
Age Verification 
Care Certificate Standard 04: Equality and Diversity 
Your Healthcare Career 
Care Certificate Standard 10: Safeguarding Adults 
Public Speaking - Speaking Under Pressure - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Care Certificate Standard 03: Duty of Care 
Beyond Workplace Politics - Distance Learning CPD 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Active Listening - Distance Learning CPD 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
