Conducting Effective Performance Reviews 
Conflict Resolution - Dealing With Difficult People - Distance Learning CPD 
Influence and Persuasion - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Communications for Small Business Owners - Distance Learning CPD 
Negotiating for Results - Distance Learning CPD 
Consent in a Care Environment 
End of Life Care - Advanced Planning 
Care Certificate Standard 02: Your Personal Development 
Leadership Skills for Supervisors - Communication, Coaching, and Conflict - Distance Learning CPD 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Inventory Management - The Nuts and Bolts - Distance Learning CPD 
Legionnaires 
Lean Process Improvement - Distance Learning CPD 
Survival Skills for the New Trainer - Distance Learning CPD 
Bullying and Harassment 
Continuous Improvement with Lean - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Conversational Leadership - Distance Learning CPD 
End of Life Care- Level 3 
Carers Awareness 
Employee Accountability - Distance Learning CPD 
Change Management - Change and How to Deal With It 
Infection Prevention and Control 
Building a Brand on Social Media - Distance Learning CPD 
Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.
Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organisation.
Learning Outcomes:
- How coaching can be used to develop a team
- The coaching and mentoring skills that help improve individual performance
- The behaviours and practices of an effective coach
- How to recognise employees’ strengths and give them the feedback they need to succeed
- How to identify employee problems and ways that they can help correct them
