Care Certificate Standard 09: Learning Disability Awareness 
Telemarketing - Using the Telephone as a Sales Tool - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
Business Process Management - Distance Learning CPD 
Anaphylaxis 
Team Building - Developing High Performance Teams - Distance Learning CPD 
Stand By Me - Dementia 
Building an Online Business 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Building a Brand on Social Media - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Asbestos Awareness 
Active Listening - Distance Learning CPD 
Basic Internet Marketing 
Budgets and Managing Money - Distance Learning CPD 
Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.
Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organisation.
Learning Outcomes:
- How coaching can be used to develop a team
- The coaching and mentoring skills that help improve individual performance
- The behaviours and practices of an effective coach
- How to recognise employees’ strengths and give them the feedback they need to succeed
- How to identify employee problems and ways that they can help correct them
