Managing People 
Orientation Handbook - Getting Employees Off to a Good Start - Distance Learning CPD 
Managing Risk Minimising Restraint 
Performance Management 
Business Process Management - Distance Learning CPD 
Positive Behavioural Support 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Conference and Event Management - Distance Learning CPD 
Age Verification 
Conducting Effective Performance Reviews - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
Overcoming Objections to Nail the Sale - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
This online ‘Communication’ content will deliver key knowledge to healthcare workers to help them Communicate in an open and effective way to promote the health, safety and wellbeing of people who use health and care services and their carers.
This content can be used towards achieving the care certificate; this content can be taken as part of the Care Certificate: Full Package.
Learning Outcomes:
- Recognise the importance on communication in the workplace
- Understand how to overcome the barriers of communication
- Understand how to meet the communication needs of individuals
- Understand how to use appropriate verbal and non-verbal communication
