Care Certificate Standard 01: Understand Your Role 
Communication Strategies - Distance Learning CPD 
Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
Business Process Management - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
Overcoming Objections to Nail the Sale - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
This online ‘Communication’ content will deliver key knowledge to healthcare workers to help them Communicate in an open and effective way to promote the health, safety and wellbeing of people who use health and care services and their carers.
This content can be used towards achieving the care certificate; this content can be taken as part of the Care Certificate: Full Package.
Learning Outcomes:
- Recognise the importance on communication in the workplace
- Understand how to overcome the barriers of communication
- Understand how to meet the communication needs of individuals
- Understand how to use appropriate verbal and non-verbal communication
