Business Ethics for the Office - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
This online ‘Communication’ content will deliver key knowledge to healthcare workers to help them Communicate in an open and effective way to promote the health, safety and wellbeing of people who use health and care services and their carers.
This content can be used towards achieving the care certificate; this content can be taken as part of the Care Certificate: Full Package.
Learning Outcomes:
- Recognise the importance on communication in the workplace
- Understand how to overcome the barriers of communication
- Understand how to meet the communication needs of individuals
- Understand how to use appropriate verbal and non-verbal communication
