Care Certificate Standard 09: Dementia and Cognitive Issues 
Complaints Handling 
Care Certificate Standard 09: Mental Health Awareness 
AUASP (Award for Underage Sales Prevention) 
Communications for Small Business Owners - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Creating a Dynamite Job Portfolio - Distance Learning CPD 
Developing Your Training Programme - Distance Learning CPD 
Anaphylaxis 
Asbestos Awareness 
Care Certificate Standard 03: Duty of Care 
Overcoming Objections to Nail the Sale - Distance Learning CPD 
This online ‘Communication’ content will deliver key knowledge to healthcare workers to help them Communicate in an open and effective way to promote the health, safety and wellbeing of people who use health and care services and their carers.
This content can be used towards achieving the care certificate; this content can be taken as part of the Care Certificate: Full Package.
Learning Outcomes:
- Recognise the importance on communication in the workplace
- Understand how to overcome the barriers of communication
- Understand how to meet the communication needs of individuals
- Understand how to use appropriate verbal and non-verbal communication
