Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Emotional Intelligence (One Day) - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
E-Commerce Management - Distance Learning CPD 
The Professional Supervisor - Distance Learning CPD 
Managing Across Cultures - Distance Learning CPD 
End of Life Care - Advanced Planning 
Entrepreneurship 101 - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Dementia - Clinical Guidelines 
Anger Management - Understanding Anger - Distance Learning CPD 
Disability Awareness 
Building Relationships for Success in Sales - Distance Learning CPD 
Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
Fluids and Nutrition 
Discipline and Grievance 
Environmental Sustainability - A Practical Approach to Greening Your Organization - Distance Learning CPD 
Basic Life Support 
Developing Your Executive Presence - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Drugs & Alcohol Awareness 
Substance Misuse Awareness Level 3 
Building a Brand on Social Media - Distance Learning CPD 
Customer Service 
Using Activities to Make Training Fun - Distance Learning CPD 
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals, you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you? In this content, we will find out!
Learning Outcomes:
- Apply your knowledge of body language to improve communication
- Understand the impact of space in a conversation
- Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
- Use mirroring and matching techniques to build rapport
- Shake hands with confidence
- Dress for success
