Care Certificate Standard 03: Duty of Care 
Care Certificate Standard 05: Work in a Person Centred Way 
Using Activities to Make Training Fun - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
Bullying in the Workplace - Distance Learning CPD 
Environmental Sustainability - A Practical Approach to Greening Your Organization - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Bribery Act Awareness 
Crisis Management - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
Advanced Writing Skills - Distance Learning CPD 
Allergen Awareness 
Conflict Resolution - Getting Along In The Workplace - Distance Learning CPD 
Encouraging Sustainability and Social Responsibility in Business - Distance Learning CPD 
Basic Life Support 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals, you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you? In this content, we will find out!
Learning Outcomes:
- Apply your knowledge of body language to improve communication
- Understand the impact of space in a conversation
- Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
- Use mirroring and matching techniques to build rapport
- Shake hands with confidence
- Dress for success
