Developing a Training Needs Analysis - Distance Learning CPD 
Care Certificate Standard 07: Privacy and Dignity 
Dynamite Sales Presentations - Distance Learning CPD 
Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
Equality, Diversity and Human Rights - Promoting Understanding 
Tissue Viability - Assessment and Treatment of Wound 
Care Certificate Standard 02: Your Personal Development 
Coaching and Mentoring - Distance Learning CPD 
Food Safety level 2 in Manufacturing 
Business Ethics for the Office - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals, you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you? In this content, we will find out!
Learning Outcomes:
- Apply your knowledge of body language to improve communication
- Understand the impact of space in a conversation
- Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
- Use mirroring and matching techniques to build rapport
- Shake hands with confidence
- Dress for success
