SALPS (Scottish Award for Licensed Premises Staff) 
Process Improvement with Gap Analysis - Distance Learning CPD 
Safeguarding Children 
Dealing with the Media - Creating a positive working relationship 
Bullying in the Workplace - Distance Learning CPD 
First Aid 
Conducting Effective Performance Reviews - Distance Learning CPD 
Project Planning All You Need to Know - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Dementia - Clinical Guidelines 
Tissue Viability - Assessment and Treatment of Wound 
Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Employee Accountability - Distance Learning CPD 
Telemarketing - Using the Telephone as a Sales Tool - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Dignity and Respect 
Your Healthcare Career 
Display Screen Equipment 
Fire Warden 
Fluids and Nutrition 
Care Certificate Standard 09: Mental Health Awareness 
Workplace Wellness - Distance Learning CPD 
Developing a Safety Procedures Manual - Distance Learning CPD 
Blood Transfusion 
HACCP 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Training with Visual Storytelling - Distance Learning CPD 
Disability Awareness 
Building Relationships for Success in Sales - Distance Learning CPD 
Bullying and Harassment 
AUASP (Award for Underage Sales Prevention) 
Dementia - Types of Dementia 
Equality and Diversity 
Fire Safety Awareness 
Advanced Writing Skills - Distance Learning CPD 
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals, you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you? In this content, we will find out!
Learning Outcomes:
- Apply your knowledge of body language to improve communication
- Understand the impact of space in a conversation
- Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
- Use mirroring and matching techniques to build rapport
- Shake hands with confidence
- Dress for success
