SALPS (Scottish Award for Licensed Premises Staff) 
Process Improvement with Gap Analysis - Distance Learning CPD 
Safeguarding Children 
Dealing with the Media - Creating a positive working relationship 
Bullying in the Workplace - Distance Learning CPD 
First Aid 
Conducting Effective Performance Reviews - Distance Learning CPD 
Project Planning All You Need to Know - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Dementia - Clinical Guidelines 
Tissue Viability - Assessment and Treatment of Wound 
Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Employee Accountability - Distance Learning CPD 
Telemarketing - Using the Telephone as a Sales Tool - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Dignity and Respect 
Your Healthcare Career 
Display Screen Equipment 
Fire Warden 
Fluids and Nutrition 
Care Certificate Standard 09: Mental Health Awareness 
Workplace Wellness - Distance Learning CPD 
Developing a Safety Procedures Manual - Distance Learning CPD 
Blood Transfusion 
HACCP 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Training with Visual Storytelling - Distance Learning CPD 
Disability Awareness 
Building Relationships for Success in Sales - Distance Learning CPD 
Bullying and Harassment 
AUASP (Award for Underage Sales Prevention) 
Dementia - Types of Dementia 
Equality and Diversity 
Fire Safety Awareness 
Advanced Writing Skills - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Workplace politics encompasses the power and authority processes and behaviours that are at work in a particular workplace. It is how the links between people in the workplace work. There are workplace politics at play in every organization!
In 1990, two American psychologists (Dr. Jack Mayer and Dr. Peter Salovey) purported that if there was a cognitive intelligence or IQ then there must be an emotional intelligence (sometimes known as EQ). Daniel Goleman, the co-founder of the Collaborative for Academic, Social, and Emotional Learning (CASEL) theorized the social aspect of behaviour as a complement to the emotional. His definition expanded to: “Social and emotional intelligence involves understanding your feelings and behaviours, as well as those of others, and applying this knowledge to your interactions and relationships.” In his work with CASEL he developed five interrelated sets of Social and Emotional Competencies: Self-Awareness, Self-Management, Social Awareness, Good Relationship Skills, and Responsible Decision Making. This content will explore the social and emotional competencies and their role in working beyond workplace politics!
Learning Outcomes:
- Understand what Workplace Politics is and why it is not always bad.
- Distinguish between formal and informal workplace hierarchies.
- Use practical steps to negate the influence of rumours.
- Define Social and Emotional Intelligence and understand their importance in navigating workplace politics.
- Understand the importance of Self-Awareness in dealing with workplace politics and think about your own strengths and abilities.
- Understand the role of Self-Management in the workplace and learn to improve self-management through reflection
- Understand the roles of Empathy, Organizational and Service Awareness in the workplace and social awareness skill development.
- Identify good relationship skills.
- See the importance of responsible decision making and identify decision traps that should be avoided.
