Business Writing That Works - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Facilitation Skills - Distance Learning CPD 
Communication 
Creative Thinking and Innovation - Distance Learning CPD 
Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
Developing a Safety Procedures Manual - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
End of Life Care - Advanced Planning 
Developing Your Training Programme - Distance Learning CPD 
Dementia - Clinical Guidelines 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Food Safety Level 1 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Fire Warden 
Understand Your Role 
Fluids and Nutrition 
Strategic Planning - Distance Learning CPD 
First Aid 
Care Certificate Standard 07: Privacy and Dignity 
It is required for all licensed premises to ensure they have an age verification policy in place, relating to the trading of alcohol. This online age verification content allows you to meet the legal requirements by providing you with a ‘model age verification policy’ and detailing the procedures that need to be followed when verifying the age and I.D. of customers.
Learning Outcomes:
- Current law on age verification for alcohol sales
- Challenging for proof of age
- What a policy on age verification should say
- Making the decision to ask for proof of age
- Explaining why you are asking for a proof of age
- Identifying which proofs of age are and are not acceptable
- Some common conflict scenarios
- Procedures for putting the policy into practice
- Refusing a proxy sale of alcohol
- Dealing with an angry or abusive customer who won’t take no for an answer
- Techniques to adopt if the customer won’t accept a refusal to serve
- Your exit from a high-risk situation
- Consequences for failing to implement a policy on age verification for the sale of alcohol
