Care Certificate Standard 03: Duty of Care 
Care Certificate Standard 08. Fluids and Nutrition 
Allergen Awareness 
Basic Life Support 
Care Certificate Standard 02: Your Personal Development 
Care Certificate Standard 04: Equality and Diversity 
Medication 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Entrepreneurship 101 - Distance Learning CPD 
Safeguarding Adults 
Care Certificate Standard 11: Safeguarding Children 
Active Listening - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
End of Life Care - Advanced Planning 
Care Certificate Standard 09: Mental Health Awareness 
Asbestos Awareness 
It is required for all licensed premises to ensure they have an age verification policy in place, relating to the trading of alcohol. This online age verification content allows you to meet the legal requirements by providing you with a ‘model age verification policy’ and detailing the procedures that need to be followed when verifying the age and I.D. of customers.
Learning Outcomes:
- Current law on age verification for alcohol sales
- Challenging for proof of age
- What a policy on age verification should say
- Making the decision to ask for proof of age
- Explaining why you are asking for a proof of age
- Identifying which proofs of age are and are not acceptable
- Some common conflict scenarios
- Procedures for putting the policy into practice
- Refusing a proxy sale of alcohol
- Dealing with an angry or abusive customer who won’t take no for an answer
- Techniques to adopt if the customer won’t accept a refusal to serve
- Your exit from a high-risk situation
- Consequences for failing to implement a policy on age verification for the sale of alcohol
