Transgender Employees - Creating an Inclusive Work Community - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Trade Shows - Getting the Most Out Of Your Trade Show Experience - Distance Learning CPD 
Work at Heights 
Using Activities to Make Training Fun - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Training with Visual Storytelling - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Writing a Business Plan - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Bribery Act Awareness 
Care Certificate Standard 04: Equality and Diversity 
Building Relationships for Success in Sales - Distance Learning CPD 
Age Verification 
Tough Topics - Talking to Employees about Personal Hygiene - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Care Certificate Standard 03: Duty of Care 
Bullying in the Workplace - Distance Learning CPD 
Time Management - Get Organised for Peak Performance - Distance Learning CPD 
Tissue Viability - Assessment and Treatment of Wound 
Care Certificate Standard 06: Communication 
Business Ethics for the Office - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Conducting Effective Performance Reviews - Distance Learning CPD 
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This content will help participants develop and practice their active listening skills.
Learning Outcomes:
- Define active listening and its key components
- Identify ways to become a better listener
- Use body language to reflect a positive listening attitude
- Understand the difference between sympathy and empathy, and when each is appropriate
- Create a listening mindset using framing, positive intent, and focus
- Be genuine in your communications
- Understand the communication process
- Ask questions, probe for information, and use paraphrasing techniques
- Build relationships to create an authentic communication experience
- Identify common listening problems and solutions
