Skills for the Administrative Assistant - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Counter Fraud in the NHS 
Research Skills - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Public Relations Boot Camp - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Care Certificate Standard 04: Equality and Diversity 
Time Management 
Time Management - Get Organised for Peak Performance - Distance Learning CPD 
Tough Topics - Talking to Employees about Personal Hygiene - Distance Learning CPD 
The Minute Taker's Workshop - Distance Learning CPD 
Your Personal Development 
Trade Shows - Getting the Most Out Of Your Trade Show Experience - Distance Learning CPD 
Working Smarter - Using Technology to your Advantage - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This content will help participants develop and practice their active listening skills.
Learning Outcomes:
- Define active listening and its key components
- Identify ways to become a better listener
- Use body language to reflect a positive listening attitude
- Understand the difference between sympathy and empathy, and when each is appropriate
- Create a listening mindset using framing, positive intent, and focus
- Be genuine in your communications
- Understand the communication process
- Ask questions, probe for information, and use paraphrasing techniques
- Build relationships to create an authentic communication experience
- Identify common listening problems and solutions
