Work in a Person Centered Way 
Building a Consulting Business - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Consent in a Care Environment 
Care Certificate Standard 10: Safeguarding Adults 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Conversational Leadership - Distance Learning CPD 
The Practical Trainer - Distance Learning CPD 
Managing Risk Minimising Restraint 
Pressure Ulcer Prevention (Acute & Community Setting) 
Building a Brand on Social Media - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Meeting Management - The Art of Making Meetings Work - Distance Learning CPD 
Falls Prevention 
Budgets and Managing Money - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Business Writing That Works - Distance Learning CPD 
Care Certificate Standard 13: Health and Safety 
Developing a Training Needs Analysis - Distance Learning CPD 
The Professional Supervisor - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Business Process Management - Distance Learning CPD 
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This content will help participants develop and practice their active listening skills.
Learning Outcomes:
- Define active listening and its key components
- Identify ways to become a better listener
- Use body language to reflect a positive listening attitude
- Understand the difference between sympathy and empathy, and when each is appropriate
- Create a listening mindset using framing, positive intent, and focus
- Be genuine in your communications
- Understand the communication process
- Ask questions, probe for information, and use paraphrasing techniques
- Build relationships to create an authentic communication experience
- Identify common listening problems and solutions
