Bullying in the Workplace - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Project Management Training - Understanding Project Management - Distance Learning CPD 
Safety in the Workplace - Distance Learning CPD 
Social Selling for Small Businesses - Distance Learning CPD 
Person Centred Care 
Safeguarding Children Practice Level 3 
Asperger Syndrome 
Creating a Positive Work Environment - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Self-Leadership - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Global Business Strategies - Distance Learning CPD 
Risk Management - Distance Learning CPD 
NLP Tools for Real Life - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This content will help participants develop and practice their active listening skills.
Learning Outcomes:
- Define active listening and its key components
- Identify ways to become a better listener
- Use body language to reflect a positive listening attitude
- Understand the difference between sympathy and empathy, and when each is appropriate
- Create a listening mindset using framing, positive intent, and focus
- Be genuine in your communications
- Understand the communication process
- Ask questions, probe for information, and use paraphrasing techniques
- Build relationships to create an authentic communication experience
- Identify common listening problems and solutions
