Counter Fraud in the NHS 
Trade Shows - Getting the Most Out Of Your Trade Show Experience - Distance Learning CPD 
Person Centred Care 
Budgets and Managing Money - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Overcoming Objections to Nail the Sale - Distance Learning CPD 
Positive Behavioural Support 
Advanced Writing Skills - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Mental Capacity Act and Deprivation of Liberty Safeguards 
Infection Prevention and Control 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Mentoring for Mentors 
The Practical Trainer 
The Minute Taker's Workshop - Distance Learning CPD 
Risk Assessment 
Bullying and Harassment 
Safety in the Workplace 
Public Relations Boot Camp - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This content will help participants develop and practice their active listening skills.
Learning Outcomes:
- Define active listening and its key components
- Identify ways to become a better listener
- Use body language to reflect a positive listening attitude
- Understand the difference between sympathy and empathy, and when each is appropriate
- Create a listening mindset using framing, positive intent, and focus
- Be genuine in your communications
- Understand the communication process
- Ask questions, probe for information, and use paraphrasing techniques
- Build relationships to create an authentic communication experience
- Identify common listening problems and solutions
